Privacy and Cookies Policy

01 Who We Are

The Website is currently owned, managed and operated by MAG Estate Investments Ltd, (which term includes all subsidiaries of MAG Estate Investments Ltd) (" MAG Estate ", “ Company ”, " we ", " us " or " our "), in its capacity as development manager in connection with the Marsa Zayed development.

MAG Estate is the primary controller of personal information collected through the Website and managed through its systems. Marsa Zayed is a master-planned development in Aqaba, Jordan, being progressed through a partnership between MAG Estate and AD Ports Group. Individual projects within Marsa Zayed may be owned, developed and offered through separate legal entities, which will be identified in the relevant project information and definitive contractual documentation.

Relevant project entities and authorised sales representatives may separately process information where necessary to respond to an inquiry or deal with a particular project.

02 Information We Collect

We may collect the following information:

• Your first and last name;
• Telephone number and email address;
• Country of residence;
• Interest type and project of interest;
• The content of any message or inquiry you submit;
• Your communication and marketing preferences;
• Records of our communications with you; and
• Technical information such as IP address, browser and device type, pages visited, access times, referring page and cookie or similar identifiers.

03 How We Use Information

We may use personal information to:

• Receive, review and respond to inquiries and registrations of interest;
• Provide information about Marsa Zayed and the selected project;
• Route an inquiry to the relevant project entity, sales team or authorised sales representative;
• Contact you by telephone, email, WhatsApp or SMS in relation to your inquiry;
• Send future news, updates and promotional communications where you have consented or where otherwise permitted by law;
• Maintain customer and inquiry records;
• Understand demand, interests and Website usage;
• Operate, secure, troubleshoot and improve the Website and our systems;
• Protect our rights, prevent misuse and comply with legal or regulatory obligations; and
• Establish, exercise or defend legal claims.

04 Basis for Processing

We process information where you have requested information or asked us to take steps in response to an inquiry, where processing is necessary for our legitimate interests in operating and securing the Website and managing project inquiries, where you have given consent, or where processing is required by law.

Where we rely on consent, including for optional future marketing, you may withdraw it at any time. Withdrawal will not affect processing carried out before withdrawal.

05 Marketing Communications

If you choose to receive marketing, we may contact you by email, telephone, WhatsApp or SMS about Marsa Zayed and its projects. Marketing consent is optional and is separate from submitting a specific inquiry.

You may opt out at any time by replying with an opt-out request or contacting us using the details below. We may retain limited information necessary to record and respect your opt-out preference.

06 Sharing of Information

We may share personal information, where reasonably necessary, with:

• MAG Estate personnel and relevant entities involved in Website, marketing, sales, customer or technology operations;
• The relevant Marsa Zayed project entities;
• Authorised sales teams, brokers or sales representatives in Jordan or the United Arab Emirates for inquiry follow-up;
• Website, hosting, CRM, communications, analytics, advertising and technology service providers acting for us;
• Professional advisers, auditors and insurers;
• Regulators, courts, law-enforcement bodies and public authorities where required; and
• A successor entity or the future Marsa Zayed master-community entity in connection with an authorised restructuring, transfer or transition of the Website or project operations.

Recipients must process information only for the relevant purpose and in accordance with applicable requirements. We do not authorise sales representatives to use Marsa Zayed inquiries to market unrelated projects unless you separately agree.

07 Storage and International Transfers

Information submitted through the Website will be stored and managed through MAG Estate's systems and teams in the United Arab Emirates. It may also be accessed or processed in Jordan and may be transferred between the United Arab Emirates and Jordan for the purposes described in this Policy.

Where personal information is transferred between countries or organisations, we will take reasonable steps to ensure that the transfer is transparent and subject to appropriate contractual, organisational and security measures required by applicable law.

08 Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, manage customer relationships, provide relevant project information, comply with legal obligations and establish or defend legal claims. Retention periods may vary according to the nature of the inquiry, whether a transaction proceeds and applicable legal or operational requirements.

When information is no longer reasonably required, we will delete or anonymise it, subject to lawful archival, backup and record-keeping requirements.

09 Security

We use reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

10 Your Rights

Subject to applicable law and relevant exceptions, you may request to:

• Access information held about you;
• Correct inaccurate or incomplete information;
• Delete information;
• Restrict or object to particular processing;
• Withdraw consent;
• Receive information about recipients or transfers; or
• Complain to an applicable data-protection authority.

We may request information necessary to verify your identity before acting on a request.

11 Cookies and Similar Technologies

Cookies are small files or identifiers stored on or accessed from your device when you visit a website. The Website may use:

• Essential cookies required for security, navigation and basic Website operation;
• Preference cookies that remember selected settings;
• Analytics cookies that help us understand Website performance and usage; and
• Advertising or marketing technologies that help measure campaigns or present content based on interests.

Essential cookies may operate automatically because they are required for the Website to function. Optional analytics, advertising or marketing technologies will be used in accordance with applicable requirements and the choices presented through the Website's cookie notice or settings.

You may manage cookies through the Website's cookie controls, where available, or through your browser settings. Blocking certain cookies may affect Website functionality. The specific tools and providers used by the Website may change, and this Policy will be updated where necessary.

12 Third-Party Links

The Website may link to websites or services operated by third parties. Their privacy and cookie practices are governed by their own policies. We are not responsible for how those third parties process personal information.

13 Changes to This Policy

We may update this Policy to reflect changes to the Website, project structure, systems, recipients, legal requirements or processing activities. The updated version will be published on the Website with a revised effective date.